Job Description

Employment Type:

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Description:

POSITION PURPOSE

Serves as a mentor providing technical application expertise for the installation and maintenance of system, regional or local client server software application packages that support the business needs of Trinity Health.  Develops in-house scripts and monitors error situations/conditions to improve application processing and user client performance. Troubleshoots and provides problem resolution to unexpected and highly complex errors/issues related to applications.  Work activities require advanced knowledge and experience with client server technology and considerable/expert analytical, problem-solving and decision-making skills to diagnose and address problems with system hardware, software and connectivity; lead small to medium scale projects and support specialized applications.  Works with system, regional or local level applications that  may be deployed across multiple ministry organizations and geographic locations.

ESSENTIAL FUNCTIONS

• Provides technical expertise to team members, business analysts, management and clients.  Serves as a mentor to less technically experienced team members; assigns work and provides training and guidance on system functionality and software products.
• Analyzes, troubleshoots, and resolves highly complex hardware, software and connectivity issues. Researches and evaluates a variety of reports, job logs, scheduled job settings, availability of other servers, installed application file structure, and other software settings.   
• Serves as a technical lead over application projects (e.g., major upgrades, database migrations, hardware platform moves). Plans, directs and assigns work of team members. Provides technical guidance and problem resolution as needed. Monitors performance of team members and provides feedback to manager.
• Plans, installs and configures releases, patches and service pack updates.  Manages and monitors environment to ensure continued software functionality. Utilizes software applications to deploy software updates on multiple servers. Interfaces with other technical support teams to coordinate software updates.
• Develops and initiates scripts in order to correct database problems, supports project goals and reports requested data.
• Configures, replaces and troubleshoots servers. Monitors the servers and all associated processes. Interface with and seek assistance from other technical support teams to ensure all operating system settings are in place and all related software is correctly loaded.
• Provides application database management support.  Monitors error logs, schedules backups, run scripts, etc.
• Proactively analyze, recommend and implement solutions to improve overall  software performance.
• Monitors, identifies and reports applications errors.  Documents system problems for reference. Creates and maintains system documentation.
• Develop plans and scheduling/timing of database and server updates, replacements and application upgrades. Determines what issues need to be escalated to other TIS technical team members or outside vendors.
• Interfaces with other TIS support to test functionality of installed or updated software and explore new opportunities to improve software performance.
• Facilitates meetings to discuss scheduled upgrades and technical issues requiring attention.
• Knows, understands, incorporates and demonstrates the Trinity Health Mission, Vision and Values in leadership behaviors, practices and decisions.
• Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
• Performs other duties as assigned.
• pay grade 14 range 84,491.07-126,736.6031  Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

MINIMUM QUALIFICATIONS

• Bachelor's degree in computer information technology and a minimum of five -seven (5-7) years of related experience in a client server environment or an equivalent combination of education and experience.

• Advanced technical knowledge of and experience with computer languages designed for managing relational database management systems and server operating systems.
• Advanced knowledge and experience with relational database and Windows scripting languages.
• Some knowledge and experience with programming concepts, scripting and coding.
• Some knowledge and experience with Active Directory.
• Some knowledge and experience reporting tools.
• Familiarity with Windows networks and networking concepts. Knowledge of TCP/IP and other LAN/WAN technology.
• Some knowledge and experience with laser printers preferred.
• Ability to lead medium scale moderately complex projects.
• Strong analytical, problem solving and decision-making skills.
• Ability to work independently on a day-to-day basis.
• Strong customer service skills.  Ability to interface with internal business analysts, hospital client users and external vendors.
• Excellent organization, interpersonal, written and verbal communication skills.
• Some project management skills.
•  Must possess a willingness to learn and develop skills.
• Must possess the ability to work in teams and with direct supervision.
• Must be comfortable operating in a collaborative, shared leadership environment.
• A personal presence which is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

• This position operates in a typical office environment.  The area is well-lit, temperature-controlled and free from hazards. 
• Incumbent communicates frequently, in person and over the telephone, with people in a number of different locations on technical issues. 
• Manual dexterity is needed in order to operate a keyboard.  Hearing is needed for extensive telephone and in person communications. 
• The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same period and adapt to interruptions. 
• The incumbent must be capable of traveling in the course of completing project assignments. 
• The incumbent may provide 24X7 on-call rotation support for software application, which includes applying fixes and quick resolution to production problems, errors and issues; disk space problems; program code, etc.; responding to high risk situations, unknown failures and critical restorations and documenting “fix-it” procedural guides for technical support team members.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not to be construed as an exhaustive list of duties so assigned.

Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.