Associate Client Support Representative (Remote) (broadridge)

Job Description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is growing! We are actively seeking a Client Services Representative to join our dynamic team. In this role, you will be responsible for maintaining efficient and effective communication with our subscribers by conducting training calls on the digital tools we provide. In addition to customer education, the Client Support team members are responsible for promoting Broadridge services and products, such as websites, domain names, sponsored ads, digital advertising, and social media help.

Are you looking to join a dynamic and growing team with one of the leaders in the financial technology industry? Do you understand the value of providing stellar customer service? If so, we'd love to hear from you!

This is a remote role where you will work off-site. Travel is limited and generally used for team learning and collaboration meetings.

Responsibilities:

• Call Handling

• Inbound calls – High call volume (50-100 calls per day)

• Outbound calls – Product help and customer education

• Log call notes in CRM and JIRA

• Customer Relationship Management

• Maintain client relationships focused on customer satisfaction and retention

• Educate clients on product and program enhancements

• Maintain and track communication with clients

• Facilitate information flow to all relevant parties

• Flexibility in work schedule is a necessity

• Complete additional projects as assigned

• Customer Education

• Ongoing product support

• Editor/tool knowledge base and support

• Guide customers through Corporate Client Intranets, policies, and procedures

• Troubleshooting/Case Management

• Researching previous and current account activity to resolve issues or answer questions

• Entering issues for Development to further investigate

• Close case and follow up with customer on resolution

Qualifications:

• Strong customer service experience

• Bachelor's Degree or equivalent education is preferred

• Ability to work in a fast-paced environment

• Literacy in using application software such as Microsoft Office, including Outlook, Excel, and Word

• Strong communication, analytical, and organizational skills; thorough and attentive to details; able to prioritize and multitask, and recognize the importance of deadlines

• Adept at working in a team environment with multifaceted personality types to get the work done; ability to relate well, build consensus and show respect and consideration for others

• Digital Marketing experience is a plus

Salary range $17.00 - $20.00 per hour. Bonus Eligible.  

Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

US applicants: Click here to view the EEOC "Know Your Rights" poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. 

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.