Medical Receptionist Pediatric Hematology & Oncology Part Time Nights (vumc)

Job Description

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

PHO Cohort 20

Job Summary:

JOB SUMMARY
Supports delivery of patient care by providing clerical and receptionist services to patients, families, visitors, staff, physicians, departments that support patient care, and all other customers of a Patient Care Unit with regular guidance. Facilitates efficient workflow, supports appropriate use of technology, and fosters effective communication.

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Important Instructions for Candidates:

*If you are a Vanderbilt employee, please log in to Workday and search "internal jobs".

* It's essential that all candidates, internal or external, please upload an updated resume that includes the start and end dates (month & year) of any relevant positions you have held. Your resume should be in a Word or PDF format

To help us more effectively match you with your top interests, we recommend limiting your pediatric applications to two active ones at a time.

Our Pediatric Hematology & Oncology (PHO) unit is dedicated to providing exceptional care for newborns to young adults up to 24 years of age who are undergoing treatment for hematologic and oncologic disorders. With 31 beds, our unit is equipped to offer comprehensive and compassionate care tailored to each patient's unique needs.

We pride ourselves on administering a wide range of complementary therapies that set us apart from other programs, ensuring holistic and patient-centered care. Our commitment to excellence has earned us a national ranking of #14 for the high-quality care we provide

Schedule:

Part-Time Nights: 6:45 pm - 7:15 am. 12 hours per week

Rotating weekends and holidays

*Set schedules are not available. Unit clinical staffing needs determine schedules.

Position Overview: We are seeking a courteous, personable, and professional Medical Receptionist to join our team. The ideal candidate will be a problem solver with a gift for making things run smoothly and alleviating patient concerns.

 

Responsibilities:

• Patient Interaction: Greet patients warmly, manage visitor screening, and handle inquiries both in-person and over the phone.

• Mobile Heartbeat: Utilize Mobile Heartbeat for secure communication with healthcare providers, ensuring timely and efficient patient care coordination.

• Assigning Mobile Heartbeat Phones: Manage the distribution and assignment of Mobile Heartbeat phones to staff members, ensuring each team member has the necessary equipment for effective communication.

• Administrative Tasks: Manage daily EHR worklists, patient room tags, patient room door signs, reference material folders, downtime paperwork, etc.

• Communication: Ability to communicate about different topics, clarify patient needs, report needs to nurses on unit, and provide solutions or alternatives as needed to co-workers and guests.

• Technology Use: Manage D-term phones for entire department, as well as “Dynamic roles” in MHB. Efficiently responding and transferring phone calls as needed. Able to group text and manage multiples groups at the same time. Comfortable with computers and eStar worklists. Management of intercom and doorbells for unit entry. 

• Professionalism: Provide excellent customer service to all patients and guests, maintain a positive attitude and professional relationship with co-workers.

 

 

Preferred qualifications:

• Pediatric experience or acute care experience

• Prior customer service experience

• Experience with electronic medical records, EPIC especially

• Professionalism

• Exceptional reliability

• Great communication skills

• Strong teamwork skills

• Significant emotional intelligence for the patient population

• Flexible availability for scheduling

 

KEY RESPONSIBILITIES
• Processes orders according to guidelines, follows computer downtime procedures.
• Enters and updates information in computer system to assure current information and retrieves data accurately.
• Maintains unit log according to guidelines, makes follow up appointments, and performs discharge related clerical tasks.
• Responds to patient call system and patient requests providing clear, current information to families, visitors and staff.
• Uses telephone, patient call system, beeper/paging system, fax/copy machine, scanning, unit specific monitoring devices, pneumatic tube system and to facilitate flow of communication, equipment and supplies.
• Orders, maintains and uses supplies in a cost effective manner.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES
• Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
• Patient Documentation (Fundamental Awareness): The ability to receive and record patient information.
• Telephone Skills (Fundamental Awareness): Knowledge of the skills, procedures, attitudes, etiquette and competencies necessary for successful telephone communication with customers.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

* Organizational Impact: Performs clearly defines tasks and methods described in detail to achieve standardized solutions that impact own performance with regular guidance. * Problem Solving/ Complexity of work: Follows a well established process to solve routine problems where solutions are clearly prescribed. * Breadth of Knowledge: Has basic job knowledge of systems and procedures that are common to own job. * Team Interaction: Individually contributes to the team.

Core Capabilities :

Delivering Excellent Services : Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service. Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality : Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. Ensures Continuous Improvement: Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond. Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively: Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation :Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

Less than 1 year

Education:

High School Diploma or GED

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity.  EOE/Vets/Disabled.